Return and Cancellation Policy

Return and Cancellation Policy

FireNXT Safety Pvt Ltd endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

DOMESTIC & INTERNATIONAL ORDERS

Purchased products (except than fabrics) can be returned or exchanged within 10 days of receiving the order.

Orders are subject to Customs and Duty charges, payable by the recipient and you may be requested to pay duty charges prior to exportation of your order from India by our delivery agent.

  • If you think that there is a fault with the goods you have received, please let us know straight away by contacting us at info@firenxt.in
  • Customised products cannot be returned or exchanged.
  • The item/s must be in original condition, with the original packaging, and with all tags still attached.
  • Item/s must not have been worn out or altered in any way.
  • Returns that do not meet our policy will not be accepted and will be sent back to the customer.
  • The item/s must be returned to us before the exchange/refund is made. Once the items have been received, you will either receive your new item (for exchanges), or a full refund (excluding original shipping cost). This is only applicable for online purchases.
  • FireNXT Safety Pvt Ltd will not take responsibility for the costs of returning the goods. Once you communicate your desire for a return/exchange we will be emailing you the return notes and labels.
  • Our delivery representatives from your country will come to pick up the goods along with the papers we will send via email once a return request is made, we insist you keep the items properly packed for the pickup. In the rare instance that we’re unable to send a representative to your assigned address, you may have to drop the package to a local post office.
  • Please follow our return guidelines, FireNXT Safety Pvt Ltd cannot be held liable for the loss of item/s being returned independently, we recommend that you use our registered shipping method so that the order can be tracked.
  • All items need to be received to our Thane address- Firenxt safety Pvt Ltd , Jai jalaram complex, C-4 , 1,2,3, Pimplas Village, Kalyan Bhiwandi road, Bhiwandi, Thane – 421311